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Read Case Study 15.4: Helen, Travel Agent (Carr-Ruffino, p. 627). This case challenges you to decide if discrimination is taking place based on weight or appearance. Step 1: Identify surface problems: What problems do I see (listed in case or observed in actual situations)? Step 2: Ask Why-Why to get root problem: Why are these problems occurring? What is going on beneath the surface or in the background that is causing them? Do I need to again ask Why these underlying reasons are occurring (why-why)? Step 3: Generate Solutions: What are some possible solutions to these problems? Step 4: Take action or make recommendations: as a manager or consultant, what should I recommend as the best viewpoints and actions to take?
Cross Culture Mgmt