CHOOSE 2 QUESTIONS AND ANSWER THEM
INFORMATION TECHNOLOGY (IT)/SUPPORT IN CLOTHING RETAIL INDUSTRY
1. How many support calls are answered within 1 minute? How many support calls are resolved on the first call? What issues derive from variations of this standard?
2. How many returns are facilitated per week? Which week does the company see the highest number of returns? Why?
3. What is the number one reason that customers return their clothes? Explain discrepancies and what the company can do to minimize returns?
4. What is the server availability? How can the company increase that?
5. What system(s) best matches the requirements of inventory, production, and supply chain management while still integrating with the current accounting, finance, and human resources systems?
6. What features are customers satisfied with? Which ones are they dissatisfied with?